RETURNS & EXCHANGES
• We do NOT cover shipping costs for general returns
• If the wrong product and/or defective product was received, please email email@example.com to request a return label.
• Exchanges offered only for products of equal or lesser value.
Moroccan Pooch does not accept any returns/exchanges from product purchased from one of our distributors or retailers. You may contact the location where you purchased the product and check with their personal return policy.
Shipping charges on expedited orders are not refundable.
Special note for all international orders: If you are shipping outside of the US or Canada, and choose the gift receipt option, please know that we still have to include the total value of purchase on the customs declaration. Being a Merchant, we cannot mark packages as a gift on the customs form and shipping labels.
Visa, Visa Debit, Mastercard, Debit Mastercard, Discover, American Express (CAD only; if a US Currency Amex card is used, the transaction will be denominated & charged in CAD).
GIFT CERTIFICATES AND STORE CREDIT
Our Moroccan Pooch E-Gift certificates never expire and can be combined with other promotions and rebates. Each E-gift certificate and store credit carries a gift code you can easily enter when completing checkout. Click here to find out more about gift certificates.
How we protect you:
• Card details are captured by Moneris; sensitive information is not stored on our servers
• Instant email notification when you place an order
• Standard and mobile layout options
• Our integrated eFraud tools such as Address Verification Service (AVS) and Card Validation Digits (CVD) help identify potential fraudulent transactions before an order is fulfilled.
Rules and Restrictions: Our coupon codes are only accepted on moroccanpooch.com. If it was declined, please contact us at firstname.lastname@example.org
Terms and Conditions: Coupon codes can be valid on regular and sale priced merchandise exclusively at moroccanpooch.com and Offer may be combined with other promotions. Not valid for cash. Non-transferable. No adjustments to prior purchases and not valid toward the purchase of gift certificates. Returns will be credited the actual price paid after discount. Discount taken at time of transaction on moroccanpooch.com. Moroccanpooch.com reserves the right to modify or cancel this promotion at any time without notice.
All orders from Europe will be charged in Euros
All other international orders will be charged in USD
We recommend contacting your bank to find out their current currency exchange rate and their currency policy
SHIPPING & DELIVERY
STANDARD EXPEDITED CANADA: 3-5 Business Days
EXPRESS CANADA: 2-3 Business Days
STANDARD EXPEDITED USA: 5-7 Business Days
EXPRESS USA: 3-5 Business Days
EXPRESS POST INTERNATIONAL: 7-10 Business Days
Tracking: All of our shipping options include full tracking. Please refer to your confirmation email for your tracking number to track your parcel.
Duties: Please note, all international packages may be subjected to customs duties and taxes, which are the responsibility of the client. Moroccan Pooch has no way of knowing how much they will be as local customs authorities regulate them. Please contact your local customs agency for more information.
2) Click on “Order History”
3) Click on the order number for the order you would like to track 4) Click on the tracking link that appears below each item
You may also visit canadapost.com or usps.com and enter your tracking number
FURBABY SIZE GUIDE
GENERAL INFORMATION QUESTIONS
Our initiative: For every purchase, Moroccan Pooch will donate $1 to an animal welfare organization. Due to our international animal welfare communities, we sniffed out numerous international companies that pride themselves on helping pooches in need.